Frequently asked questions

If a question you have isn't listed below, send us an email or give us a call! We will get back to you as soon as we can

What time will you pick up my garbage?

The time of day we pick up your garbage can change on a weekly basis. Please allow us the whole day to pick it up and leave your garbage cart out until late evening. 

Will my garbage pickup day of the week change?

Yes, we are a growing small business. Because of that, our routes have to change. We will call to let you know of any changes!

What CAN'T I dispose of?
  • NO HAZARDOUS WASTE OR OIL OF ANY SORT
  • NO PAINT OR SCRAP METAL
  • NO WOOD ASH, YARD WASTE, CONCRETE, OR DIRT
  • NO PROPANE/BUTANE BOTTLES OR TANKS

How can I pay my bill?

If you receive your invoice via the mail, you can pay with cash, check, or money order.

If you recieve invoices via email, you can pay with the above options plus Paypal, credit card, or debit card. Your information can be saved on your 'Client Hub' for quick payment in the future. 

Can I pay my bill online?

If you receive electronic invoicing via email you will have access to online payments through the emailed invoice. Also, at the bottom of our homepage, there is a link to our pay your open invoices online by logging into your 'Client Hub.' Please email us with questions of if you'd like to switch to electronic billing.

Will there be added charges to my bill?

We try not to add unexpected charges, but there may be a small charge when there is a dramatic increase in our expenses. We will always disclose why we had to make the charge and will remove it once the price goes back down. If you have questions with an added charge, please give us a call!

When should I put my garbage cart out?

We always ask that you place your garbage can out the night before pickup. We start our days early and may miss picking you up if you wait til the morning of.

Can I change my billing frequency or pay ahead?

Yes! Emailing us is the best way to communicate any change you'd like. However, you can always call us as well.

If you receive invoices via mail, you can pay a month or more ahead and just write us a note on what the extra amount is for. If you'd like a receipt, please ask for that as well.

If you receive invoices via email, we would have to make the amount change in our system first. Just reach out and let us know what you'd like to pay. We will send you an updated invoice once those changes are made!

Will the quote you gave me change?

It is always possible that our prices will change overtime. If you'd like to move forward with a quoted price, please contact us in a timely manner.

Can I change my pickup frequency?

Yes, we aim to be flexible in order to meet our customers needs! Give us a call to discuss possible changes and price increases/decreases associated with those changes.

Will prices ever increase?

Yes, our prices are subject to change in the future. We will always do our best to keep our prices affordable, but there will be small increases overtime. We will be transparent on why our prices are increasing and encourage you to reach out if the price increase becomes an issue for you!

Do you have automatic payment?

We do not at this time. But, we are hopeful to offer it as an option in the future.

How do I report an issue with my cart or dumpster?

If you have issues with lids, wheels, or anything else, give us a call or shoot us an email. We will schedule a time to come out and fix/replace what is needed.